Jon is an IT professional with 20+ years of experience in operations, business, application support and consultancy. His passion comes from delivering solutions and resolutions to customers, and the ability to solve seemingly challenging technical issues for non-technical users.
Jon talks about the essential skills of consulting as well as showing a tool for consultants to hone their skills for future client engagement.
The session talks about the core components of building rapport from active listening, to empathy, to getting naked and being honest always.
