IT Support Engineer

2020-01-07 11:00:402020-02-17 ShortList Recruitment
Job Type Permanent
Location Greater London
Area London N1, United Kingdom Greater London
Sector IT Helpdesk
Salary £28,000
Start Date January 7th, 2020
Advertiser Chaz Moran
Job Ref zoho_2691
Job Views 84
Description
IT Support Engineer 
London N1 - Close to Kings Cross tube 
£28,000

Shortlist Recruitment have a great opportunity for an experienced IT Support Engineer to join one of our market-leading clients based in London. 


The role of the IT Support Engineer is to ensure correct computer operation so that end users are able to accomplish business tasks. This includes prioritizing, receiving, documenting and actively resolving end user help requests and escalating incidents when needed in order to maintain SLA expectations. 

Required Skills: 
  • Desktop support experience 
  • Back up and recovery experience 
  • Active Directory 
  • Exceptional communication skills 
  • Application support experience 
Responsibilities: 
  • Effective resolve end user issues whether via telephone or email. 
  • Prioritizing and scheduling problems and escalating when required to the appropriate technician. 
  • Track, record and document service desk requests.
  • Carry out hands-on fixes at desktop level, including software installation and upgrades.
  • Installation of anti-virus software.
  • Preventative Maintenance on company IT devices.
  • Manage SLAs to end-user expectations. 
For the IT Support Engineer role we are looking for a high-calibre, confident and social individual who is able to work within a fast-paced environment. Any previous experience of delivering IT training would be beneficial. 

The successful IT Support Engineer will receive a salary of up to £28,000 plus a range of attractive benefits within a fantastic company. 

The role is based in London and is a 5 minute walk from Kings Cross station. 

If the IT Support Engineer role sounds like the right role for you please click APPLY below!








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