2nd Line Support Engineer

2020-01-08 15:00:432020-02-17 ShortList Recruitment
Job Type Permanent
Location Greater Manchester
Area Manchester, United Kingdom Greater Manchester
Sector IT Helpdesk
Salary £29,000
Start Date January 8th, 2020
Advertiser Chaz Moran
Job Ref zoho_2697
Job Views 111
Description

2nd Line Support Engineer

Manchester
£29,000

ShortList Recruitment have a fantastic opportunity for an experienced 2nd Line Support Engineer to join a dynamic market-leading company based in Manchester. 

The successful 2nd Line Support Engineer will act as the gateway between the development and customer team and will be responsible for handling, receiving and escalating support issues. 

Skills Required: 
  • Active Directory Experience 
  • Windows 10 
  • Office 365 
  • VMware/HyperV Experience 
  • Back up technologies
Responsibilities: 
  • Handling of 2nd Line Support issues across product base 
  • Providing excellent customer service at all times 
  • Troubleshoot, triage and attempt to resolve reported issues by users. 
  • Investigation and escalation of product defect reports to the development team 
  • Ensuring customers are kept up to date about the progress of support issues
  • Creation and maintenance of product documentation and training material
  • Working alongside the development team to understand customer issues 
In return, you will receive a competitive salary of up to £29,000. This position is based in Manchester City Centre and is commutable from Central Manchester, Crewe, Chester, Oldham, Stockport, Salford, Liverpool and Warrington.

If you believe this is a role for you and would like to know more about this fantastic opportunity then please APPLY below!




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