Customer Service Team Leader

2020-06-05 07:00:462020-08-05 ShortList Recruitment
Job Type Permanent
Location Cheshire
Area Chester, United Kingdom Chester United Kingdom Cheshire
Sector IT Management
Salary £35,000
Posted Date June 5th, 2020
Advertiser Sarah Jones
Job Ref zoho_2849
Job Views 667

Customer Service Team Leader

Shortlist Recruitment are looking for a Customer Services Team Leader to join a dynamic financial services business.

The primary role of the Customer Services Team Leader is to lead and support the Customer Service department focusing on complaints management.
The successful Customer Service Team Leader will support the team with learning & development, escalations and workflow.

The Customer Services Team Leader will be responsible for:

  • Managing daily contact with customers via digital and telephony channels
  • Complaints management
  • Escalations
  • Manage team performance 
  • Coaching and training
  • Plan rotas
  • Exceed regulatory requirements
  • Assist senior management with reporting and analysis
  • Recruitment

The successful Customer Service Team Leader must have:

  • Experience in retail financial services
  • Experience in complaints management
  • Understanding of financial services regulations

For the successful Customer Service Team Leader you will be rewarded with a salary up to £35,000, depending on experience, and have access to an extensive benefits package.

The Customer Service Team Leader role is based in Chester, and is commutable from Wrexham, Wirral, Liverpool, North Wales, Flintshire, Cheshire, Warrington and Runcorn.

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