Travel IT Support Analyst
Chester/Remote
Up to £23,000
Shortlist Recruitment have an exciting opportunity for an experienced 1st line Travel IT Support Analyst to join a well-established Travel business near Chester.
We are currently looking for an experienced 1st line Support Specialist who has experience within the Travel industry or is willing to learn and has a background in support, customer service or within a travel advisor role.
As we continue to grow and therefore are delivering our solutions to more customers around the world, we need to enhance and expand our quality support and assurance team. We are therefore looking for people to join us in this key role of acting as the gateway between the customer and development team to be responsible for receiving, handling, and escalating product support issues across our airline solutions. It is expected that this person with have the following experience and abilities:-
Role Responsibilities for Travel IT Support Analyst: -
- Handle 1st line support issues across our product base
- Triage, troubleshoot, and attempt to resolve problems reported by users
- Communicate updates, answers and fixes to customers as required.
- To carry out User Acceptance Testing plans created as required.
- Suggest practical improvements to processes.
- Look to increase online documentation and self-help system usage
- Support the test team in creation, review, and implementation of system test plans, scripts, and harnesses
- Create, review, and maintain product documentation and training material
- Work closely with the development team to understand customer issues and ensure speedy resolution of those issues
- Build detailed knowledge of our product offerings to be able act as a subject matter expert for future enhancement and development efforts
Skills / Attributes Required for the Travel IT Support Analyst:
- Excellent written and verbal communication skills
- Patient nature and ability to deal with customers over the phone
- Flexible attitude, ability to perform under pressure
- A commitment to quality and a thorough approach to the work
- Ability to work well within a team
- Knowledge of Amadeus, Sabre, or other GDS
In return you will receive a competitive salary of up to £23K + attractive progression opportunity. The role is based near Chester and is commutable from Cheshire, Ellesmere Port, Wirral, North Wales, Runcorn, Warrington. The role can be worked on a hybrid remote basis with some travel to the office.
If you are interested in the Travel IT Support Analyst position, then please click the APPLY button now for immediate consideration!
