IT Service Desk Analyst

2022-01-11 18:52:002022-02-23ShortList Recruitment
Job TypePermanent
LocationGreater Manchester
AreaCheadle, United KingdomCheadleUnited KingdomGreater Manchester
SectorIT Helpdesk
Salary£28,000
Posted DateJanuary 11th, 2022
AdvertiserBilly Thompson
Job Refzoho_3736
Job Views31
Description
IT Service Desk Analyst
Cheadle, Manchester
£28,000

ShorList Recruitment is recruiting for a Service Desk Analyst to join a market leading business in Cheadle, Manchester. This is the perfect position for a 1st Line Support Engineer looking to progress in a supportive IT Support function and progress into 2nd line.

The main objective is to provide effective 1st, 2nd line; IT support to resolve internal customer incidents, changes, and service requests. You will work as part of a small  IT Service Desk team, striving to maintain a high level of customer satisfaction and meet IT Service Desk SLA targets.

Typical daily responsibilities for the Service Desk Analyst will include:
  • Taking and logging calls from customers around the UK
  • Providing First Line Support, ranging from password resets to major fault diagnosis
  • Remotely accessing customer environments to carry out detailed fault diagnostics
  • Providing excellent levels of customer service at all time
  • Travelling to customer sites as required for planned meetings or project work
  • Running daily checks on backups and carrying out preventative maintenance on customer environments
  • Taking a hands on approach to resolving IT tickets, ranging in type and complexity and providing technical advice/guidance to the IT Service Desk Analysts as appropriate
  • Ensure that the ticket management system is used effectively and efficiently
  • Liaise with third party suppliers as necessary/appropriate to gain quotes, arrange deliveries etc.
  • Adopting ITIL principles
  • Provide support with and take ownership of project-based activities

The right Service Desk Analyst for this role will have prior experience in a busy help desk environment and have good hands-on support knowledge of areas such as:
  • Customer service skills
  • Excellent phone skills
  • Passion for giving great service
  • Active Directory
  • Microsoft Exchange
  • Windows 10
  • Office365

The Service Desk Analyst will receive full support and training from the senior analysts, and will be expected to be willing to constantly learn new skills and technologies.

The Service Desk Analyst role is a fantastic opportunity for an enthusiastic help desk analyst or support analyst who has a passion for customer service and IT and bored in their current role and wants to join a very friendly and busy team, in a business that has ambitious growth plans.

The salary on offer is up to £28,000. This role is based in Stockport and is commutable from Manchester, Wythenshaw, Wilmslow, Altrincham, Knutsford and Warrington.

Apply Later
Sign in
Register
Apply
Later
Billy Thompson
Browse Billy's jobs
Get in touch with Billy
Similar Jobs
  • 2nd Line Support Engineer
    United Kingdom, Greater Manchester, Cheadle
    IT Helpdesk
    £30,000

    2nd Line Support Engineer
    Cheadle, Manchester
    £30,000

    ShortList Recruitment is recruiting for a 2nd Line Support Engineer to join a market leading business in Cheadle, Manchester. The 2nd Line Support Engineer is responsible for providing second line technical assist...
  • IT Access Administrator
    United Kingdom, Greater Manchester, Cheadle
    IT Helpdesk
    £35,000

    IT Access Administrator 
    Cheadle, Manchester
    £35,000

    ShortList Recruitment is recruiting for an IT Access Administrator to join a market leading business in Cheadle, Manchester. The IT Access Administrator manages the system permissions for all staff within the ...
  • IT Service Desk Analyst
    United Kingdom, Greater Manchester, Cheadle
    IT Helpdesk
    £28,000

    IT Service Desk Analyst
    Cheadle, Manchester
    £28,000

    ShorList Recruitment is recruiting for a Service Desk Analyst to join a market leading business in Cheadle, Manchester. This is the perfect position for a 1st Line Support Engineer looking to progress in a supportive IT Suppo...
Email Me Jobs Like This
Subscribed to similar jobs notifications

UK Office

  • Dragon Hall House
    Whitchurch Road
    Tattenhall
    Chester
    CH3 9DU
  • +44 1244 360206

Austin Office

  • 98 San Jacinto Blvd
    4th Floor
    Austin, TX
    78701
  • +1 512 399 4006
We use cookies to provide you with the best possible browsing experience on our website. You can find out more below.
Cookies are small text files that can be used by websites to make a user's experience more efficient. The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.
+Necessary
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
ResolutionUsed to ensure the correct version of the site is displayed to your device.
essential
SessionUsed to track your user session on our website.
essential
+Statistics
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.
Google AnalyticsGoogle Analytics is an analytics tool to measure website, app, digital and offline data to gain user insights.
Yes
No

More Details