Tier III Application Support Engineer

2022-03-24 00:52:042022-06-19ShortList Recruitment
Job TypePermanent
LocationTexas
AreaAustin, United StatesAustinUnited StatesTexas
SectorSoftware Development
Salary$100,000
Posted DateMarch 23rd, 2022
AdvertiserCraig Rogers
Job Refzoho_3865
Job Views423
Description
ShortList have partnered with an exciting company working with Security Technologies who are seeking a Tier III Application Support Engineer to join their growing team.

Responsibilities:
  • Escalation point for all software, environment and integration related issues
  • Investigate escalation using monitor/alerting, log file analysis, development tools and other solutions
  • Bug reports for Engineering team
  • Product enhancement requests
  • Production level alert response, reporting on availability of solutions
  • Support ticket response
  • Support and Engineering tool development

Qualifications
  • 5+ years in tech support
  • Technical troubleshooting
  • Experience using troubleshooting solutions
  • Ability to work independently
  • Creative and resourceful when solving problems
  • Excellent communication skills

Technical Skills
  • Some experience using an object-oriented language & ability to read others
  • SQL/NoSQL
  • Linux scripting
  • Log mining
  • API endpoints
  • Network technologies

The successful candidate will receive a generous comp package complete with industry related and personal perks.

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