2nd Line Support Engineer

2022-05-11 18:52:082022-06-19ShortList Recruitment
Job TypePermanent
AreaChester, United KingdomChesterUnited KingdomCheshire
SectorIT Helpdesk
Posted DateMay 11th, 2022
AdvertiserRobert Sharp
Job Refzoho_3927
Job Views91
2nd Line Support Engineer

ShortList Recruitment are looking for an IT Support Analyst who will provide 1st & 2nd line support to the employees of a rapidly growing business based in Chester, with an emphasis on providing excellent customer service. You'll be responsible for 1st & 2nd line support duties and will be a point of contact for all IT support across the business.

  • Updating the Service Desk to maintain a detailed record of all incidents, Service requests and Problems.
  • Managing support calls to confirm all data is accurate and updated ensuring service level agreements are achieved.
  • Ability to prioritize issues on a case-by-case basis
  • Creating and maintaining process documentation
  • General Hardware Support (Desktops, Laptops, Printers, Mobiles, Tablets)
  • Providing application support
  • Maintaining user security across all systems.
  • Office O365 Administration/support
  • Liaising with 3rd party suppliers.

  • A background in IT or Graduate in IT / Computer Science
  • Strong communication skills both written and verbal with proven success in a customer service-led environment
  • Minimum of 2 years’ experience in a similar role.
  • Experience working in an ITIL based Service Desk
  • Competency with Microsoft Office applications particularly Office O365, including O365 administration.
  • Experience with cloud technologies, AWS and Azure is beneficial
  • Excellent understanding of Windows 10
  • Working in an Agile Cloud environment
  • A positive outlook and a "can do attitude"
  • A flexible, hands on team player who is keen to learn and progress

This role is based in Chester and is commutable from Wrexham, Mold, Liverpool, Wirral, Warrington and surrounding areas.

If you are an IT Support Engineer looking for your next exciting opportunity, please click APPLY!

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